Responsibilities:

– Customer Support: Help the customer support team address queries and complaints efficiently and effectively.

– Customer Service Management: Operate in a daily capacity with the customer support team to ensure that their queries and complaints can be resolved on time and in an effective manner.

-Customer Feedback: Collect and evaluate the various opinions and views of the customer for determining imperfections and improvement in the observed areas.

– Cross Functional Collaboration: Work closely with other departments, such as operations, sales, and marketing, for a perfectly seamless customer experience.

– Performance Metrics: Monitor daily and monthly key performance indicators (KPIs) that demonstrate customer service and satisfaction.

– Customer Engagement: Develop and execute strategies to engage and retain customers, including loyalty programs and personal communication.

– Troubleshooting: Can tackle complex customer complaints and solve them with the most positive of results while maintaining the highest standards of customer satisfaction.

– Technology Use: Utilize customer service software and tools that make work easier, efficient, and enhance the overall customer experience.

Qualifications:

– Good organizational and multitasking skills.

-Strong communication and interpersonal skills.

-Someone with an analytical mindset who can figure out what to do.

-Someone with knowledge in customer service software and tools.

– Work independently and as a team member.

-Passion for sustainability and plant-based products is a plus.